Let’s find all the answers to your questions!

Add your bank or credit card in the Fastned app. You will be guided through the process by the app and your payment app. Make sure to have access to a stable internet connection.

Click here for a step-by-step how to start a session.

Quick tip:
  You can find an overview of your app-started sessions and the invoices in the Fastned app in the profile menu.

Click here for a step-by-step how to start a session.

Quick tip:
    Connect your charge card to the Fastned app and benefit from Autocharge, real-time charge session tracking, an overview of your charge sessions and more!

 

You can use your contactless payment method (debit/credit card, phone, smartwatch) at our payment terminals. Click here for a step-by-step instruction.

Quick tip:
A €/£/CHF 40 reservation is made. After your session ended, you will only see one transaction for the actual amount you charged. The remainder of the reservation will be cancelled.

Scan the QR code in the screen of the charger to pay with your credit card (one-time web payment). Click here for a step-by-step instruction.

Quick tip:
A €/£/CHF 40 reservation is made. After your session ended, we will refund the unused funds. This will be done automatically. It may take one business day for your bank to show this.

Don’t plug the connector into your EV before finishing these steps.

1. Download our free app from the or
2. Follow the set-up steps and add your favourite payment method.
3. Click the big yellow ‘charge’ button in the bottom menu.
4. Select your charger — you’ll find the number (for example '4') on the charger.
5. Not able to choose a charger? No worries! Just enter the 5 or 7- digit charger code (for example, '23501') which is visible near the charger screen or on the plug holder.
6. Plug the connector into your vehicle and voilà!

You should now see that your EV is charging, on the charger screen, the Fastned app and in your vehicle’s dashboard.

Happy charging! ⚡️

Quick tip #1: Allow the app to access your location, so it can recognise at which station you are. This way, picking the right charger is a breeze, and you don’t need to look for the charger code.

Quick tip #2: You can also find a list of all the ways to start charging your vehicle, in the 'Charging Info' section of the 'Vehicle' menu.

Plug the connector into your vehicle and voilà! 😉
Want to know how to set up Autocharge? Click here for more information.

Don’t plug the connector into your EV before finishing these steps.

1. Swipe your EV charge card in front of the card reader on the charger (on some chargers, you might have to press the "start" button first).
2. Select a connector via screen or from the button(s) underneath the charger screen.
3. Plug the connector into your vehicle and voilà!

You should now see that your EV is charging, both on the charger screen and your vehicle’s dashboard.

Happy charging! ⚡️

Quick tip #1:
Your EV charge card provider could apply an adjusted price or a service fee. Check their website for info on pricing and conditions. 🕵️

Quick tip #2:
When you start your session with an EV charge card, you will be billed via the charge card provider. Even if you have a bank/credit card as your primary payment method in your Fastned app.

Don’t plug the connector into your EV before finishing these steps.

1. Hold your contactless debit/credit card or mobile wallet against the payment terminal to make a €/£/CHF 40 reservation.
2. It takes a few seconds to verify the card
3. Select a connector from the button(s) underneath the charger screen.
4. Plug the connector into your vehicle and voilà!

You should now see that your EV is charging, both on the charger screen and your vehicle’s dashboard.

Happy charging! ⚡️

Quick tip #1:
For non-credit card payments, a £40 (or €40) prepayment is required. After your charge session, the amount that you didn't use will be refunded back to your bank account. Depending on your bank, it can take up to 2 business days before the refund is back on your bank account.

Quick tip #2:
For credit card payments, a €/£/CHF 40 (or €40) reservation is made. After your charge session, we will only charge your credit card for the amount that you have charged. The remainder of the reservation will be cancelled. Depending on your bank, this usually happens within one week.

Don’t plug the connector into your EV before finishing these steps.

1. Scan the QR code on the charger screen with your smartphone’s camera (like taking a picture) and open the proposed web page.
2. If required, enter the 5 or 7-digit charger code (for example, “23501”) which is placed near the charger screen.
3. Choose your payment method and follow the steps as described. You will now see that the charger is starting a charge session.
4. Select the connector you want to use.
5. Choose your payment method and follow the payment steps.
6. Plug the connector into your vehicle and voilà.

You should now see that your EV is charging, both on the charger screen and your vehicle’s dashboard.

Happy charging! ⚡️

Quick tip #1: For non-credit card payments, a £40 (or €40) prepayment is required. After your charge session, the amount that you didn't use will be refunded back to your bank account. Depending on your bank, it can take up to 2 business days before the refund is back on your bank account.

Quick tip #2: For credit card payments, a €/£/CHF 40 reservation is made. After your charge session, we will only charge your credit card for the amount that you have charged. The remainder of the reservation will be cancelled. Depending on your bank, this usually happens within one week.

1. To stop the session, click 'stop' on the charger or in the Fastned app. If the app does not react, try to close the app (e.g., double click and swipe up) completely and reopen it. You should now be able to end the session.
2. The session has ended, and the vehicle lets go of the cable. You can see this on the charger screen, the Fastned app and in your vehicle’s dashboard.
3. Remove the cable from your vehicle

1. Press 'stop' on the charger. Started a session with a charge card? In some cases, you may need the card again to end the session. If you don't see the 'stop' button, try swiping the card again.
2. Remove the cable from your vehicle

1. Make sure the session has ended
2. Unlock the car with your car keys
3. Push the connector back into the car and try unlocking the charge port again (I know, it is already in the car - Just give it a try 😉). You might need to try this several times.
4. It could be that the connector cannot be unlocked due to the weight of the cable that blocks the unlock mechanism. In that case, it helps to support the cable when you unlock the connector with your car keys.
5. Check out your vehicle page here. For many vehicles, you can find additional tips and how to perform an emergency release.

Still issues? In that case, it can be that the charge port is broken. You may need direct help from the manufacturer of the car.

1. Make sure the session has ended
2. Slide the slider on the top of the connector forwards to unlock the CHAdeMO connector.
3. Check out your vehicle page here. For many vehicles, you can find additional tips and how to perform an emergency release.

Are still having issues, and you have tried more than once? Then please contact our Customer Support.

1. Make sure the session has ended
2. Unlock the car with your car keys
3. It could be that the connector can not be unlocked due to the weight of the cable that blocks the unlock mechanism. In that case, it helps to support the cable when you unlock the connector with your car keys.

The graph underneath shows an example of a charge curve. It shows the charge speed (vertical axis, expressed in kW) depending on how full the battery is (horizontal axis).
In general: if a battery is charged up to around 80 % the charge speed will drop.

The charge curve of every vehicle is different and depends on the choices made by the vehicle manufacturer. Check out your vehicle's maximum charge speed and charge curve in the Fastned app.

Another factor that have a significant influence on charge speed is the temperature of the battery.
A battery works optimally if the battery temperature is not too high and not too low. In practice, this is usually between 20 °C and 30 °C, although some cars function best with a battery around 40 °C.
In winter, a battery can get very cold, for example if the vehicle is parked outside. This can cause charging to be (much) slower. Conversely, a battery can become very warm during a hot summer day, and this can also cause charging to go slower. The influence of the temperature on the charge speed is different for each vehicle model.

For example, the charge curve below shows the impact on the charge speed according to the outside temperature for the Hyundai IONIQ 5 and the Kia EV6.

Some models are equipped with a thermal management system for the battery, for example liquid cooling. This way the battery can be cooled or heated depending on the circumstances. Even with such system, heating or cooling your battery can take a while (an hour or more).

Most plug-in hybrids are unable to fast-charge because the battery’s of these cars don’t support it.
Fastned offers three kinds of fast-charging standards, of which the maximum charge speeds varies from 43 kW to 350 kW. It is always the car that decides how fast it is charging, and a plug-in hybrid often can’t ask for high charging speeds. In most cases, a plug-in hybrid is unable to charge at all on a fast charger. Popular plug-in hybrids that can’t charge at Fastned are:

• Audi A3 e-tron
• Opel Ampera
• Volkswagen Golf GTE
• Volvo V60 Plug-in Hybrid

Which plug-in hybrids are able to fast-charge at Fastned?
Although most plug-in hybrids are not able to fast-charge, these plug-in hybrids are able to charge at Fastned:

• Mercedes GLE 300 e & 350 de (max. charge speed 60 kW)
• Mercedes-Benz S-Klasse 580 e (max. charge speed 60 kW)
• Mercedes-Benz C-Klasse 300 e (max. charge speed 55 kW)
• Mitsubishi Outlander PHEV (max. charge speed 22 kW)
• Polestar 1 (max. charge speed 50 kW)
• Land Rover / Range Rover (max. charge speed 32 kW)
• Jaguar F-Pace P400e (max. charge speed 32 kW) 
• Mercedes-Benz A 250 e (max. charge speed 24 kW)
• Mercedes-Benz B 250 e (max. charge speed 24 kW)
• Mercedes-Benz CLA 250 e (max. charge speed 24 kW)
• Mercedes-Benz GLA 250 e (max. charge speed 24 kW)

The most used fast charging vehicle are added in the app or the FAQ page. Some slower charging or very new vehicles are not yet added. If you have a fully electric vehicle, which charges with AC, CCS or CHAdeMO, you will be able to charge at Fastned.