You can easily change your account details and payment method through the app in the menu ‘Me’ and choose 'Payment method'. Or make changes via My Fastned through the menu ‘My Account’.
Update phone number
To update the phone number in your Fastend account, send us an email with your current number (registered in your Fastned account) and your new number. We will update your account for you.
Don't know or forgot your phone PIN?
If you want to log in with your phone number but have forgotten your PIN: you can always order a new PIN by sending (from your phone) the text message PIN to +31642500542 or call the customer support. This will reset your PIN and send the new one to you via text message.