Please note: At the moment it is not possible to start a charging session with the Fastned app in the UK. This will soon be possible. We will keep you up to date.
I want to update my payment method
You can easily change your payment method through the app in the menu ‘Me’ and choose 'Payment method'. Or make changes via My Fastned through the menu ‘My Account’.
I want to update phone number
To update the phone number in your Fastend account, send us an email with your current number (registered in your Fastned account) and your new number. We will update your account for you.
I forgot my PIN
If you want to log in with your phone number, but have forgotten your PIN, you can always request a new PIN by sending (from your phone) the text message 'PIN' to +31642500542 or call the customer support. This will reset your PIN and send the new one to you via text message.
I want to verify my phone number
To complete your registration, a message will be sent to verify your phone number. If you do not receive a confirmation message or are not automatically forwarded, please contact customer service. We will update your account for you.