You have different options how to start a session at Fastned:
Fastned app
Download the app from the App Store or Google Play Store, sign in and add your payment method.
You can now start the charging session with one click in the app.
- Plugin the connector
- Open the Fastned app, click on the charging symbol (yellow circle) and select your charger - you’ll find the number (for example '4') near the screen. Not able to choose a charger? No worries! Just enter the 5 digits of the charger code. (for example ‘01234’)
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of you vehicle.
EV charge card
To use the EV charge card you don't have to have a Fastned account.
- Plugin the connector
- Press 'start' on the charger screen
- Swipe your EV charge card or key tag in front of the card reader on the charger
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of you vehicle.
If you start a session with your EV charge card, you will be billed via the charge card provider. Even if you have a bank/credit card as your primary payment method in your Fastned app.
Please note: It might be that your EV charge card provider applies an adjusted price for you. Consult the website and/or app of your EV charge card provider for pricing and conditions.
QR code
If you start a session via the QR code on our charger, you don't need an EV charge card or any other kind of registration. To start a session using the QR code, please make sure that the connector is not yet plugged into your vehicle, and follow these steps:
- Use your smartphone to scan the QR code, which you can find on the screen of the charger
- Select the connector you want to use
- Choose your payment method and follow the steps as described. You will now see that the charger is starting a charge session
- Now plug the connector into your vehicle
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of your vehicle.
Please note: For iDEAL payments, a prepayment of €35 is required. After your charge session, the amount that you didn't use will be refunded back to your bank account. Depending on your bank, it can take up to 2 business days before the refund is back on your bank account.
For credit card payments, a reservation of €35 is made. After your charge session we will only charge your credit card for the amount that you have charged for. The remainder of the reservation will be canceled within one week.
This payment method is not available in the UK
Contactless payment terminal (only in the UK)
To use the contactless payment terminal you don't have to have a Fastned account.
- Plugin the connector
- Press 'Start' on the charger screen
- Press 'Pay' and follow the instructions on the screen.
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of your vehicle.
Please note: when you use the contactless payment terminal to start a charge session, £30 is reserved on your bank account/credit card. After your session, the amount you actually charged for will be charged from your bank account/credit card. The remaining money will then be released again.