You have different options how to start a session at Fastned:
Fastned app
Download the app from the App Store or Google Play Store, sign in and add your payment method.
You can now start the charging session with one click in the app.
- Open the Fastned app, click on the charging symbol (yellow circle) and select your charger — you’ll find the number (for example '4') near the screen. Not able to choose a charger? No worries! Just enter the 5 digits of the charger code (for example, ‘01234’).
- Plug the connector into your vehicle to start charging
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of your vehicle.
EV charge card
To use the EV charge card you don't have to have a Fastned account.
- Press 'start' on the charger screen
- Swipe your EV charge card or key tag in front of the card reader on the charger
- Plug the connector into your vehicle to start charging
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of your vehicle.
If you start a session with your EV charge card, you will be billed via the charge card provider. Even if you have a bank/credit card as your primary payment method in your Fastned app.
Please note: It might be that your EV charge card provider applies an adjusted price for you. Consult the website and/or app of your EV charge card provider for pricing and conditions.
QR code
To start a session using the QR code, please make sure that the connector is not yet plugged into your vehicle, and follow these steps:
- Use your smartphone to scan the QR code, which you can find on the screen of the charger.
- Select the connector you want to use.
- Choose your payment method and follow the steps as described. You will now see that the charger is starting a charge session.
- Plug the connector into your vehicle to start charging.
Done! Your charge session starts. This is visible on the charger screen and on the dashboard of your vehicle.
Please note: For non-credit card payments, a prepayment of £35 (or €35) is required. After your charge session, the amount that you didn't use will be refunded back to your bank account. Depending on your bank, it can take up to 2 business days before the refund is back on your bank account.
For credit card payments, a reservation of £35 (or €35) is made. After your charge session, we will only charge your credit card for the amount that you have charged for. The remainder of the reservation will be cancelled. Depending on your bank, this usually happens within one week.
Payment terminal (currently only in France)
To start a session with your contactless debit/credit card, please make sure that the connector isn't plugged into your vehicle yet, and follow these steps:
- Hold your contactless debit/credit card against the payment terminal to make a reservation of €35. The payment terminals will say “Card read OK” once the card is read successfully, after which it takes a few seconds to verify the card.
If your card gets denied, please try again or try a different payment method. - You can now select a connector via the button(s) underneath the screen of the charger.
- Plug the connector into your vehicle to start charging