If you have a Hyundai Ioniq, then you use the CCS connector. Please ensure that you insert the connector properly.
28 kWh edition
The charge speed is up to 70 kW at our 175 and 350 kW chargers and 50 kW at our other chargers. Above 75% the charge speed requested by the car will drop, and above 85% the charge speed is reduced to 22 kW.
38 kWh edition
The charge speed on all our chargers is max 50 kW. Around 50% the charge speed requested by the car will drop, and above 75% it is reduced to 14 kW.
Unlock the connector
In some cases the car does not release the connector. There are several ways to release the connector:
- Turn off the car and press the 'unlock' button on the car's remote control. This way your car will release the connector and you can remove it.
- Turn off the car and press the 'Open' button on the driver's side door handle. Please make sure that the connector is removed within 10 seconds.
- If the vehicle still does not release the connector, you can also use the emergency release. Open the trunk and raise the carpet. Here you will find the emergency release of the fuel filler door as well as the emergency connector release. Pull it gently to release the connector.
Please also check if 'Auto Lock Mode' is switched on. This will release the connector from the car as soon as the charging session is complete.