Please note: Unfortunately we learned that a recent software update of our 50 kW chargers regularly causes charging issues with some Hyundai Ioniqs and Kona's. In those cases charging will not start or will result in an error. We have rolled out this software to 1/3 of our chargers so at all stations there is at least one charger that was not yet updated and should work normally.
Our charger manufacturer is working together with Hyundai to investigate the cause of this issue and we hope to have it solved quickly. Unfortunately this issue was not discovered during our testing. Our apologies for the inconvenience.
If you have a Hyundai Ioniq, then you use the CCS connector. Please ensure that you insert the connector properly.
The charge speed is up to 70 kW at our 175 kW fast chargers and 50 kW at our other chargers. In the charge curve below you can see the charge speed of the Ioniq at both chargers. On average the Ioniq charges 100 km in 15 - 25 minutes. Above 75% the charge speed requested by the car will drop, and above 85% the charge speed is reduced to 22 kW.
In some cases the car does not release the connector. There are several ways to release the plug:
- Turn off the car and press the 'unlock' button on the car's remote control. This way your car will release the connector and you can remove it.
- Turn off the car and press the 'Open' button on the driver's side door handle. Please make sure that the plug is removed within 10 seconds.
- If the vehicle still does not release the connector, you can also use the emergency release. Open the trunk and raise the carpet. Here you will find the emergency release of the fuel filler door as well as the emergency charging cable release. Pull it gently to release the cable.
Please also check if 'Auto Lock Mode' is switched on. This will release the connector from the car as soon as the charging session is complete.