If you have a Jaguar I-PACE, then you use the CCS connector. Please ensure that you insert the connector properly. In order to connect the plug into the car, the plastic cover (which covers the bottom part of the charge port) needs to be removed.
The charge speed is up to 100 kW at our 150+ kW fast chargers, and 50 kW at our other chargers. In the charge curve below you can see the charge speed of the I-PACE at both chargers. On average the I-PACE charges 100 km in 15 - 30 minutes. At a 175 kW charger the charge speed will slowly drop as of 40%. At a 50 kW charger this happens as of 80%.
In some cases the car does not release the connector.
To unlock the charging port when the vehicle is locked: Press the unlock button on the smart key twice. Wait 6 seconds for the charging port lock to release.
Another option is the emergency release: For that, please open the bonnet and pull the emergency release ring, adjacent to the charge port. This will allow the connector to be removed from the charge port.
For more information, please contact your car dealer.