If you have a Jaguar I-PACE, then you use the CCS plug. Please ensure that you insert the plug properly.
The charge speed is up to 85 kW at our 175 kW fast chargers and 50 kW at our other chargers. In the charge curve below you can see the charge speed of the I-PACE at both chargers. On average the I-PACE charges 100 km in 15 - 30 minutes. At a 175 kW charger the charge speed will slowly drop as of 50%. At a 50 kW charger this happens as of 80%.
We understood that the I-PACE may receive a software update in Q1 2019 to enable fast charging up to 100 kW. Please check with your Jaguar dealer for more information.
In some cases the car does not release the connector.
The connector can be unlocked using the smart key or the keyless entry system. To unlock without the key, press the button on the door handle once (twice locks the car). This way your car will release the connector and you can remove it. Please note that you can only remove the connector in a time window of 30 seconds.
Another option is the emergency release: For that, please open the bonnet and pull the emergency release ring, adjacent to the charge port. This will allow the charge cable to be removed from the charge port.
For more information, please contact your car dealer.