If you drive an Audi e-tron, then you use the CCS connector.
It could be that there is a plastic cover, covering the bottom part of the charge port. If so, this plastic cover needs to be removed in order to plug in the CCS connector.
Audi e-tron Quattro 55
The charge speed for the e-tron Quattro 55 is up to 150 kW at our 150+ kW fast chargers and up to 50 kW at our other chargers. In the charge curve below you can see the charge speed at both chargers. On average the e-tron charges 100 km in 10 minutes (175 kW charger) or in 30 minutes (50 kW charger). At a 175 kW charger the charge speed will slowly drop as of 80%. At a 50 kW charger this happens only at 98%.
The charge curve below shows the charging behaviour of this car when the battery is in optimal conditions (around. 30°C). A colder (or warmer) battery can result is a significantly lower charge speed. More information about what influences the charge speed can be found on this page.
Audi e-tron Quattro 50
The charge speed for the e-tron Quattro 50 is up to 120 kW at our 150+ kW fast chargers and up to 50 kW at our other chargers. In the charge curve below you can see the charge speed at both chargers. On average the e-tron charges 100 km in 10 minutes (175 kW charger) or in 30 minutes (50 kW charger).
Unfortunately it is not possible to use Autocharge with an Audi e-tron.
Start charge session
The Audi e-tron has regularly problems starting a charge session. This is caused by the fact that the connector does not make a proper contact, which interferes with the communication between the car and the charger.
Our advice is to first start the charge session with the Fastned app or the EV charge card, and then connect the connector to the car. It is important to push the connector firmly into the charge port until the charge session has started. If you experience this problem more often, you should contact your Audi dealer to have the charge port checked.
Unlock the connector
In some cases the car may not release the connector.
- Make sure the car is unlocked and press the button next to the charging port a few times (the one that opens the charge port). If the connector is not removed within 30 seconds, it will be locked again automatically.
- Should you still not be able to remove the connector, you can use the emergency release in the motor compartment (at your own risk). Open the bonnet and the cover in the motor compartment (on the side of the connector). Release the yellow ring from the holder and carefully pull it (the red ring is for the charging unit cover). You can now unplug the connector.