It could be that there is a plastic cover, covering the bottom part of the charge port. If so, this plastic cover needs to be removed in order to plug in the CCS connector.
The charge speed is up to 50 kW at all of our chargers. On average, the MINI Cooper Electric charges 100 km of range in 20 – 25 minutes.
The charge curve shows the charging behaviour of this car when the battery is in optimal conditions (around. 30 °C). A colder (or warmer) battery can result is a significantly lower charge speed.
Unlock the connector
In some cases the car does not release the connector. In case the CCS-connector remains locked in the car, unlock the car with the key. Is the CCS-connector still locked? Then wait a bit until the car releases the connector; this may take a few minutes.