If you drive Tesla Model 3, then you use the CCS plug. Please ensure that you insert the plug properly.
The charge speed is up to ~140 kW at our 175 kW fast chargers and up to 50 kW at our other chargers.
In some cases the car does not release the CCS-connector. To unlock please use you Tesla app (menu 'Charging') or the screen in the vehicle (choose the lightning symbol for the 'Charging' menu and press the lock symbol).
Another option is the manual release: For that, please open the trunk and pull the emergency release ring, adjacent to the charge port. This will allow the charge cable to be removed from the charge port.
For more information, please contact your service center.