If you drive Tesla Model 3, then you use the CCS plug. Please ensure that you insert the plug properly.
The charge speed is up to 125 kW at our 175 kW fast chargers and up to 50 kW at our other chargers.
In some cases the car does not release the connector.
To unlock please use you Tesla app or the screen in the vehicle.
Another option is the emergency release: For that, please open the trunk and pull the emergency release ring, adjacent to the charge port. This will allow the charge cable to be removed from the charge port.
For more information, please contact your car dealer.