It could be that there is a plastic cover, covering the bottom part of the charge port. If so, this plastic cover needs to be removed in order to plug in the CCS connector.
The charge speed at our 150+ kW chargers is up to 85 kW for the Fiat 500e with the 42 kWh battery. The Fiat 500e equipped with the 24 kWh battery has a maximum charging speed of 50 kW on all our chargers. On average charges the Fiat 500e 42 kWh 100 km in 10 – 20 minutes. The charge speed will drop in steps from 85% onwards.
The charge curve shows the charging behaviour of this car when the battery is in optimal conditions (around. 30 °C). A colder (or warmer) battery can result is a significantly lower charge speed.