It could be that there is a plastic cover, covering the bottom part of the charge port. If so, this plastic cover needs to be removed in order to plug in the CCS connector.
The charge speed is up to 55 kW at our 150+ kW fast chargers for the Seres 3. The charge speed at our other chargers is up to 50 kW. On average, the Seres 3 charges 100 km in 15 – 20 minutes. The charge speed will drop in steps from 80% onwards.
The charge curve shows the charging behaviour of this car when the battery is in optimal conditions (around. 30 °C). A colder (or warmer) battery can result is a significantly lower charge speed. More information about what influences the charge speed can be found on this page.