If you have set a bank account or credit card as a payment method in the Fastned app, you will receive an invoice for your charging costs from us at the beginning of every month. After you have received the invoice from us, we also automatically charge the invoiced costs from your bank account or credit card.
It can happen that we are unable to charge your bank account or credit card, which causes the automatic payment to fail. If this happens we will email you, requesting that you manually settle the payment via a payment link.
If you don't want to settle the payment via a payment link, you can also manually transfer the open amount to our bank account; our bank details can be found on your invoice.
Don't forget to mention your customer number in the description of your payment, so that we can match your payment to your invoice!
Please note that we always send these payment requests via email, from our email@example.com or firstname.lastname@example.org email address. If you have any questions or doubts about a payment request, feel free to contact our customer support.
Why did my payment fail?
A payment can failed because of various reasons. Below you can find the most common reasons:
- Blocked / expired / replaced credit card
- Insufficient funds on bank account or credit card
- Closed bank account
- Restrictions set by your bank
If it is not clear to you why your payment has failed, we advice you to contact your bank about this. They can tell you more about why the transaction failed, so that you can prevent this from happening again in the future.