If you have a new Renault ZOE from 2019 (model Z.E. 50), you use the CCS connector. (For the ZOE with AC, please click here.)
It could be that there is a plastic cover, covering the bottom part of the charge port. If so, this plastic cover needs to be removed in order to plug in the CCS connector.
The charge speed of the Z.E. 50 (55 kWh battery) is up to 46 kW at all of our chargers. On average, the ZOE charges 100 km of range in 20 - 25 minutes. The ZOE charges fastest until about 55%. At this point the car will gradually reduce charge speed.
The charge curve below shows the charging behavior of this car when the battery is in optimal conditions (around. 30°C). A colder (or warmer) battery can result is a significantly lower charge speed. More information about what influences the charge speed can be found on this page.
Unlock the connector
In some cases the car does not release the connector. Turn off the car and press the 'Open' button on the driver's side door handle.