It could be that there is a plastic cover, covering the bottom part of the charge port. If so, this plastic cover needs to be removed in order to plug in the CCS connector.
The charge speed is up to 50 kW at all of our chargers. On average, the cars can charge is 100 km of range in 25 minutes. The charge speed will drop from 78% onwards.
The charge curve shows the charging behaviour of this car when the battery is in optimal conditions (around. 30 °C). A colder (or warmer) battery can result is a significantly lower charge speed. More information about what influences the charge speed can be found on this page.